Frequently Asked Questions
If during normal business/working hours, contact the Sewer Department.
Weekdays: Monday – Friday 7:30 a.m. to 4 p.m. – Call (585) 223-5115
If its after hours, during the weekend or a Holiday, contact our After Hours Answering Service – Call (585) 425-7380
Contact the Monroe County Health Department – Call (585) 753-5060
Contact the Sewer Department at (585) 223-5115. Each request for service is site specific, and will require in-depth research regarding availability (location, depth or nearest sewer), extension need, and connection standards.
Permits for sanitary sewer connections are processed at the Building & Code Department located at the Perinton Town Hall.
The Perinton Sewer Department maintains a limited database of sewer service lateral location on individual private properties. Contact the Sewer Department at (585) 223-5115 for more information.
Sewage has a natural tendency to produce odors. The plumbing system in your home is designed to prevent these odors from occurring in your home. If you are experiencing sewer odors indoors, its is likely a problem with the venting or the vapor trap associated with your home’s plumbing system.
Most problems with sluggish drains are caused by problems with the home’s inside plumbing. Unless there is a reason to suspect otherwise, we recommend that you contact a plumber to restore sluggish or blocked drains. Occasionally, a plumber will suggest that the blockage is located in the Town maintained portion of the sewer service lateral. In those cases, contact the Sewer Department at (585) 223-5115 and we will investigate.
NO; ground water must discharge to the storm sewer system.
Sanitary sewers collect and carry wastewater from toliets, showers, bathtubs, sinks, laundry machines, etc. from inside your home to a wastewater treatment plant where it gets treated/processed before being discharged into Lake Ontario. Storm sewers, on the other hand, collect and carry stormwater from roadways, parking lots, driveways, sump pumps, and lawn areas to local ponds, streams or wetland with no physical treatment.
YES; the Town works in conjunction with Dig Safely New York. They can be reached at (800) 962-7962.